I have forgotten my password or username, to reset your password, follow these steps:
If you have forgotten your username please contact customer support.
Note: It may take a few minutes for this e-mail to reach your account; and don't forget to check your spam folder in case it's been routed there.
Generally, card withdrawals take 2-3 working days to reach your account. Please note that, due to bank processing times, withdrawals can take 5 working days to reach your account.
*Please note that the times given as estimations. In a small number of cases, these timescales can be extended due to factors outside our control.